Returns & Exchanges

To Begin a Return/Exchange Click Here

Most items purchased from Industry of All Nations online can be exchanged or returned at any retail location.

Our Policy

Industry of All Nations is committed to manufacturing all sustainable goods in communities where processes and raw materials originate. Due to the nature of our productions based in different communities throughout the world - not made in one factory or through one single process, but those that represent the beautiful diversity of cultures - variations in sizing, care instructions, and finished product do occur. If you are not completely satisfied with the fit, quality, color, or size of any items, please feel free to make a return or exchange.

 Please note the following:

• Exchanges must be initiated within 45 days of order date
  • exchanges do not incur a return shipping label fee for the initial item sent back
• Returns must be initiated within 30 days of order date
  • please submit your return through our returns portal where you will be able to purchase a return shipping label.
• Shipping fees are not included in refunds
• Orders placed between Nov 28 - Dec 25, 2025 can be exchanged through Feb 15, 2026 
• All return/exchange items must be in unwashed and unworn condition
• Industry of All Nations is not responsible for any lost shipments
  
  
• Undergarments are not eligible for return/exchange. The Panamericana Chair is not eligible for free return shipping.
• Archive or Sample Sale items cannot be returned or exchanged
• Commercial usage (Wardrobe, Costume, Styling) must be coordinated in advance via press@industryofallnations.com - we reserve the right to deny refund requests for any orders not deemed for personal use.

Exchanges

We are happy to process exchanges free of charge. All exchanges must be initiated within 45 days of purchase.

Orders placed between Nov 28 - Dec 25, 2025 can be exchanged through Feb 15, 2026

Please use the link at the top of this page to begin an exchange. Using the provided label, exchange items can be placed into their original packaging, or any box or envelope.

Returns

All returns must be initiated within 30 days of purchase. Shipping fees are not eligible for refunds. If the item is defective or if you received the wrong item we will process a return free of charge.

Return shipping label costs will vary depending on shipping origin and the weight of your return, but are usually $6-10

Orders placed between Nov 28 - Dec 25, 2025 can be returned or exchanged through January 25, 2026

Please use the link at the top of this page to begin a return. Using the label provided, return items can be placed into their original packaging or any box or envelope.

International orders

To begin a return for an international order, please visit our return portal here. 

Commercial Use

Costume Department and Styling pulls must be coordinated in advance via press@industryofallnations.com - we reserve the right to cancel any orders not deemed for personal use. Unapproved commercial use is a violation of our Terms of Service and subject to denial of refund request.

About "Return Coverage"

If you purchased “Return Coverage” at checkout prior to March 2025 you will receive a prepaid return label in our return portal. If you did not purchase coverage, please submit your return through our return portal where you will be able to purchase a return shipping label.